Refund & Return Policy

Effective Date: December 30, 2025

At TVBX Pro, we stand behind the quality of our products. Please review our return and refund policy carefully before making a purchase.

1. 7-Day Return Window

We offer a 7-day return policy.
You have 7 days from the date you receive your item to request a return.

⚠️ Important:
Opened products without defects or functional issues are not eligible for return or refund.

2. Return Eligibility Requirements

To qualify for a return, your item must:

Be in the same condition as received
Be unused and unopened
Be in original packaging
Include receipt or proof of purchase

Returns that do not meet these requirements will not be accepted.

3. How to Start a Return

To request a return authorization, please contact us at:

Email: info@tvbxpro.com

If your request is approved:

We will provide return instructions
A return shipping label may be issued when applicable

🚫 Items sent back without prior authorization will not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

Defective
Damaged
Incorrect

5. Non-Returnable Items

The following items are not eligible for return:

Opened products without defects
Sale items
Custom or personalized products
Perishable goods
Personal care items
Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please contact us before submitting a return request.

6. Exchanges

We do not offer direct exchanges.

To receive a replacement item:

Request a return for the original item
Place a new order once your return is approved

This ensures the fastest processing time.

7. Refund Process

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved:

Refunds will be issued to your original payment method
Processing time: up to 10 business days
Your bank or card issuer may require additional time to post the refund

If more than 15 business days have passed since your refund was approved, please contact us at info@tvbxpro.com.

8. Return Address

Returns must be sent only to the address provided in your return authorization.

Return Address:
Dunkirk Sports Zone, LLC
4500 Forbes Blvd., Suite 200
Lanham, MD 20716

9. Contact Information

For questions regarding returns or refunds: